top of page

FAQ

CONTACT: floryyerba@gmail.com

WHAT ARE YOUR SHIPPING RATES?
We ship USPS First Priority or Parcel Post Flat Rate.

WHAT IS YOUR RETURN POLICY?
Our work is 100% handcrafted. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected.
Due to the handmade nature of our products, all sales are final. No returns or exchanges will be offered on the basis of product scent. Flor y Yerba is not responsible for any damages that occur once you have taken ownership of the product.

HOW SOON WILL MY ORDER SHIP?
We ship orders Monday through Friday with our pickup cutoff at 1pm EST, unless otherwise noted. Orders ship 1-5 business days after they are placed. Orders are not shipped on Saturdays, Sundays, or major US National Holidays. Once your order has shipped, you will receive tracking information by email. If for some reason you don't receive this information please get in touch with us at floryyerba@gmail.com.

We do not ship in extreme temperatures (both hot and cold) as it may damage our handcrafted products. If extreme weather occurs and we must hold your shipment, we will notify you by phone or email.* Please note ship time does not include in-studio processing time.

 

 Do you ship internationally?
 We currently do not ship internationally.
   
What to do about a lost or damaged order?
If you suspect your order has been incorrectly delivered or lost, please reach out to us at floryyerba@gmail.com, and we will reach out to our carrier's customer service.  We will look into the issue and assess if a replacement order needs to be sent.  FLOR y YERBA is not responsible for lost or stolen packages once they are received at your location. 
FLOR y YERBA is not responsible for incorrectly shipped orders if the wrong address is input at checkout.

All claims for damages must be reported to FLOR y YERBA with 48 hours of  receipt of merchandise.  Providing supporting photos/documentation is           required for all damages.  After a review of your request, we will either             replace the damaged/missing goods or process a refund to your card.  Only
the exact items from the original order can be replace.

Shipping and handling fees are not refundable. FLOR y YERBA is not  responsible for any damages that occur once you have taken ownership of      the product.

Do you offer samples?
Only when orders are placed, we will make fresh samples of our current production and include in your package ;)

Do you have webstore sales?
The best way to find out about upcoming sales is to sign up to our mailing    list:)
or you can follow us on Instagram, where we advertise upcoming sales.

     

   
    What are the payment options?
     We accept Visa, MasterCard, Discover and American Express, Debit Cards, Venmo

 

bottom of page