Shipping & Returns
REFUND and RETURN POLICY
Our work is 100% handcrafted. Due to the handmade nature of our products, all sales are final on wholesale/retail orders. No returns or exchanges will be offered on the basis of product scent.
FLOR y YERBA is not responsible for any damages that occur once you have taken ownership of the product.
All claims for damages must be reported to FLOR y YERBA within 48 hours of receipt of merchandise. Providing supporting photos/documentation is required for all damages. After a review of your request, we will either replace the damaged / missing goods or process a refund to your card. Only the exact items from the original order can be replaced.
Shipping and handling fees are not refundable. FLOR y YERBA is not responsible for any damages that occur once you have taken ownership of the product. love is the message.........